FAQ

What is your turnaround time?

Turn around time on orders is 28 working days, this is because everything is made to order meaning fabric and materials aren’t ordered until you order your item, this produces less waste and makes your items more sustainable. Turnaround time doesn’t include weekends and bank holidays. All orders will be shipped no later than the 28 day timeframe and once shipped the time it takes to arrive is out of my hands, so if you need your items by a certain date please bare this in mind when ordering

 

Where do you ship to?

Pomshell is global! I’m happy to ship my items anywhere but customs/tax fees are out of our control and it is your responsibility to pay these. 


All UK items are sent 2nd class signed for. The rest of the world is sent tracked. 
Once your order has been dispatched you will receive an email to let you know of this. 

I have no control over when the items arrive. I provide the tracking details/photo of receipt but cannot be held responsible for items lost in transit. If this does happen you would need to take it up with the postage service. 

 

Do you offer refunds or exchanges?

Unfortunately I don’t accept refunds or exchanges as all items are made to order, please make sure you have read and correctly filled in all measurements and fabric choices correctly before purchasing. 

 

 

Do you offer alterations?  

Yes! I do offer an alterations service if your item isn’t quite right within 14 days of receiving the item, charges may apply depending on the alterations being made, so again I recommend making sure all details are filled in correctly when placing an order. 

 

How do I care for my items?

All orders come with a care card that explains how to care for your items.

Earrings - To maintain the fluffiness of your earrings I suggest brushing with an old toothbrush and reshaping if needed by cupping in your hands and gently shaking them, you also may need to trim them from to to time, this is perfectly normal and once trimmed they’ll be as good as new. All findings are hypoallergenic, please keep out of contact with water, sprays, and lotions. 

Clothing - Wash at 30 degrees celsius and hang to dry, do not tumble dry. As all items are hand made I would advise only washing when item is dirty as you will get longer out of them and also save the planet one less was at a time.

 

How Sustainable is Pomshell?

As a small made to order brand I only order the materials I need once orders have been placed, this reduces waste and over consumption. All packaging is recyclable (just peel off postage labels). Boxes can also be reused and my parcel envelopes are 100% biodegradable and can be composted at home so if you do have a compost bin don’t through them in with your general waste.