FAQ

Pomshell ships world wide. All UK items are sent 2nd class signed for. The rest of the world is sent tracked, if you would like your items sent signed for please get in touch before purchase. 


Once you have placed your order, please allow 3 weeks before the items is dispatched as all items are made to order. If you would like your items for a specific date, please get in touch before placing an order and I’ll do my best to accommodate this. 

 

Please note that custom/tax fees are out of our control and it is the customer's responsibility to pay these. 


Once your order has been dispatched you will receive an email to let you know of this. 


Please note that once items have been shipped, I have no control over when the items arrive. I provide the tracking details/photo of receipt but cannot be held responsible for items lost in transit. If this does happen you would need to take it up with the postage service. 


For health and safety reason earrings can not be returned.

All other items can be returned up to 14 days after purchase on all items that are in original packaging, sellable condition and tags still on. 


Original shipping costs are non refundable.